Global Travel Prepaid MasterCard®
Easy online registration. It takes just a few minutes.
Buy your currency.
The funds are loaded on to your EURO, US Dollar or Sterling Card.
Your Chip & PIN card will come in the post.
Call to activate the card.
You need to activate the card before you can use it.
Log in from your phone, tablet or PC (no App required).
Check your card account online.
Load more money onto it, if you wish.
Why have a Global Travel MasterCard® Prepaid Card?
Prepaid currency cards are considered to be the 21st century improvement on traveller’s cheques and have become a revolutionary step forward in how consumers spend money abroad whether for travel, business or even via the Internet.
Global Travel MasterCard® Prepaid Card.
The Global Travel MasterCard Prepaid Card comes in three card options for you to choose from; Prepaid Euro, Dollar and Sterling Card.
As a Global Travel Card holder you will be able to get your currency at Business Rates of exchange, rather than the tourist rates of exchange that you will find on the high street, or at the travel kiosks.
+ Security: Our Euro, Sterling and Dollar cards give you better security than carrying cash, as we offer Chip and PIN security.
+ Widely Accepted: The cards are MasterCard Prepaid Cards and can be used anywhere the MasterCard Acceptance Mark is displayed including ATMs, shops, hotels and restaurants.
+ Easy to Apply: Simply apply online here, and receive your card within 7-10 days. You can even buy currency online.
+ Easy to load currency: When you get your card, you will be given an online log in password and user name. You can then easily buy your pounds, euros or dollars online, when it suits you, at highly competitive exchange rates. You can also buy currency with a bank transfer.
The Global Sterling Travel Card could be an ideal choice for you, if you just want to have Pounds on your prepaid travel card, and be able to use it anywhere in the world, in any currency, where you see the MasterCard Acceptance Mark.
The Global card works by having Pounds Sterling pre-loaded, and the funds are then converted to whatever currency you are buying in.
A 2.8% charge is made on international point of sale transactions where you are paying out of currency. International ATM withdrawals also incur a 2.8% charge (min £1.50)*. ATM surcharges may also apply.
The Global US Dollar Travel Card could be an ideal way to carry US Dollars. Perfect for Holidays and business travel anywhere where US Dollars are used as the main currency. Get highly competitive exchange rates and you could get more US Dollars than you would at travel kiosks or high street banks.
Ideal for holidays in the USA. Great for business travellers.
FX rates for US Dollars are fixed at the time of purchase, removing the worry of fluctuating exchange rates while you’re away.
Draw cash US Dollars at ATM’s worldwide, where you see the MasterCard Acceptance Mark.
We charge a fixed $2.00 per ATM withdrawal in the UK and overseas. When used in the USA, point of sale transaction fees do not apply. Some banks or third-party ATM operators abroad and in the UK may charge additional fees for use of their ATMS, but these will be clearly advertised and are charged equally on all cards.
The Global EURO Travel Card could be one of the best ways to carry Euros. Use your Chip & PIN Euro card to carry your euros, rather than carry large amounts of cash. Use ATMs to withdraw Euros in cash when you want, or use the Chip & PIN in Euro based outlets, where the MasterCard Acceptance Mark is displayed.
Get highly competitive exchange rates and you could get more euros than you would at Travel kiosks or high street banks.
Ideal for holidays in Europe.
Great for business travellers.
FX rates for Euros are fixed at the time of purchase, removing the worry of fluctuating exchange rates while you’re away.
Draw cash Euros at ATM’s worldwide, where you see the MasterCard Acceptance Mark.
We charge a fixed €1.50 per ATM withdrawal in the UK and overseas. When used in the Euro-zone, point of sale transaction fees do not apply. ATM surcharges may also apply.
If you don’t find what you’re looking for below, please click contacts and get in touch.
1. Firstly, apply for a card.
To apply for your card simply click on the card guide above and select the card you prefer. After selecting this option you will progress to completing an online application process.
Once your application has been approved you will receive an email to confirm your registration. You should receive your card in 7-10 days.
2. Activate your card
Once you receive your card you will need to activate it. Sign your card then call 0871 990 0526 to activate your card and to get your card PIN. Calls cost 10p per minute and lines are open 24/7.
3. Where to use it?
You can now use your card in most ATMs, shops, restaurants, online, on the telephone or with any retailer with an electronic terminal that accepts MasterCard cards. To find out your balance, simply log-in to your online account.
4. Top Up
When you require more funds, simply top-up your card online by logging into your account.
5. View Your Statements
Log in and view your transactions anytime.
FAQ’s when considering a Card:
Q. What are Prepaid Travel cards?
A. Travel MasterCard Prepaid cards are used to buy and spend currency. Currency is bought online, and the amount purchased is loaded straight onto a Prepaid Card which is then delivered to your door. This card can then be taken with you when you go away and used to pay for bills, trips etc wherever you see the MasterCard Acceptance Mark.
Q. What’s the Prepaid element all about?
A. Prepaid Cards are different from credit and debit cards. They work like pay-as-you-go mobile phones where you need to load money on to them in the first instance. So, each time you use the card to purchase something or withdraw cash at an ATM, the amount is deducted from the cards’ balance.
Q. The concept is new to me, how do you use them?
A. Buying and spending currency using the card is easy. Simply:
> Purchase your travel money card at this site.
> Your travel money will be delivered to your door pre-loaded onto your new card.
> Activate your card and retrieve your PIN following the instructions provided.
> Take your card with you when you travel and spend wherever you see the MasterCard Acceptance Mark.
> Top up your card online, when your cash runs low during your trip, or in time for your next holiday.
Q. Who are they for?
A. Prepaid cards could be great for people who:
> Regularly travel abroad, and want an easy and safe way* to buy, carry and spend travel money.
> Are looking for a flexible alternative to travellers’ cheques, physical cash and credit or debit cards.
> Want great FX rates, and don’t want to worry about fluctuating rates when abroad.
> Want to reduce the risk of overspending when they are away.
> Want to offer their children (13 years and above) a great way to spend money when away on school trips.
*The Prepaid Card is an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card. This means that in the event that Wirecard Card Solutions Ltd becomes insolvent your funds may become valueless and unusable and as a result you may lose your money
Q. How is money loaded onto the cards?
A. Money is pre-loaded onto the card during the initial sign up process. To top up money onto the card when it runs low, cardholders simply log into a personal web account and transfer money from an existing debit/credit card.
Q. What are the fees for using the account?
A. We have tried to keep the card fees as low as possible. For a full breakdown, please see the fee summary.
Q. Do the cards work in countries outside the currency of the card?
A. Yes, cards will work in most ATMs worldwide and with most retailers with electronic terminals that accept MasterCard cards. However, there is a cross currency charge applied where the transaction is performed in a different currency from the card. See the fee summary.
Q. Can the cards be used in the UK?
A. The Euro and Dollar cards aren’t restricted to being used abroad, and can be used just as easily in the UK, however, it is much more cost effective to purchase a Global One card if you intend to use the card in the UK for lengthy periods.
Q. Can they be used again and again?
A. Yes, the cards are intended to be re-loaded with funds and used every time you travel abroad. Please see the fee table for maximum loading limits.
Q. When’s best to buy a card?
A. Cards are delivered within 7-10 working days from the date of application. Therefore we recommend that you apply for the cards at least 10 days before you travel.
Q. Can the card be used online?
A. Yes wherever you see the MasterCard Acceptance Mark
Q. Who can load money onto the cards?
A. Cards can be loaded by yourself online or others on your behalf.
Q. Can I use the cards to book hotels and car hire ?
A. Yes, the cards can be used for booking hotel stays and car hire. However, a pre-authorisation is usually taken on the card to guard against non payment. These funds will not be available to spend for a period of up to 30 days, even after you have settled your final bill. To prevent this, we recommend you only use these cards to settle your bill at the end, rather than at the start.
Q. What are the fees and limits on point of sale transactions?
A. For a full breakdown of all fees associated with the card, please see the fee summary.
Q. I have bad credit history, could I still get a card?
A. Yes, with the Card there’s no credit facility, so there is no credit check. All applicants must be 18 years old, and over, and a UK resident. Acceptance is subject to successful identification verification.
FAQ’s for Existing Clients:
Q. When do I get my card PIN?
A. For new cards, your PIN will be read out to you when you call to activate your card. Please call 0871 990 0526. You can change this number to a more memorable one at any time (you can do this at most ATM’s which display the MasterCard Acceptance Mark) .
Q. I’ve forgotten my card PIN – What should I do?
A. Please check that you card is active; you can check this via your online account. If your card is active then please call 0871 990 0525 (Calls cost 10 pence per minute plus network extras). If you card has not been activated then call 0871 990 0526 (Calls cost 10 pence per minute plus network extras) to activate and get your PIN.
Q. What do I need to do when I receive a replacement card?
A. If your new card replaces a card which has been lost or stolen, then you will need to call 0871 990 0526 (Calls cost 10 pence per minute plus network extras) to activate it and to receive your card PIN. However, if your new card simply replaces a card which was damaged or expired, then your card will already be activated and you can continue using your existing PIN.
Q. How do I re-load my card and how long does it take for the money to show in the account?
A. To top up money onto the card when it runs low, simply log into your web account and transfer money from an existing debit/credit card (funds will be available to use within a few minutes), or set up a bank transfer (funds will be available immediately). Please see the fee summary for all top-up fees and timescales. Please note that secondary cards can only be topped up online via the primary card holders’ account.
Q. How do I create an online account?
A. You will be directed to create an account as part of the initial sign up process. To access your account, please use the tab on the home page to log in.
Q. I have already created an account, but I have forgotten my password
A. Please use the ‘Forgotten password’ tab here, where you will be sent a randomly generated password, which you will be able to change when you log into your web account.
Alternatively, please call Customer Services on 01753 77 8761 (Calls are charged at your standard network rate) who will reset the password for you.
Q. Will my card work in countries outside the currency of the card?
A. Yes, it will work in most ATM’s worldwide and with most retailers with electronic terminals that accept MasterCard cards. However, there is a cross currency charge applied where the transaction is performed in a different currency from the card. See the fee summary table.
Q. Can I view my balance at an ATM?
A. Unfortunately not all ATM’s (especially abroad) will provide card balances. You may need to go to a different ATM. Alternatively, you can check your balance online 24/7 and will soon be able to sign up to our SMS service which you can text day and night to get your balance, check transactions, money share* and even temporarily block your card when you are not using it.
* Local laws in India mean that you may not send secondary cards to India for the purpose of money share.
Q. How do I order a replacement card?
A. If your card is lost, stolen or damaged, log into your personal web account and the options to re-order cards will be available. Alternatively e-mail the Customer Services Team using details on the ‘Contact’ page.
Q. What happens if my card is lost or stolen?
A. You should treat your Card like cash in a wallet. If it is lost or stolen, you may lose some or all of your money held on it, in the same way as if you lost your wallet. As a result, you must keep your card safe and not let anyone else use it. You must keep your PIN secret at all times.
We recommend that you regularly check the balance of your card and recent statement online from your personal web account to ensure that all transactions are accounted for.
If your card is lost or stolen you must get in touch with us as soon as you can using 0800 0835284 if calling from the UK, or +44(0)1159 577420 if calling from abroad. We will then cancel your card. A new card will be issued to you within 7-10 working days, and any funds will be moved to your new card. Please see the fee table for the cost for a replacement card.
Please note that if the card is lost or stolen whilst abroad, unfortunately we are not able to send a replacement to a foreign destination. Your new card will instead be sent to the registered UK address.
Q. Are there any limits on how much money I can withdraw from an ATM?
A. For a full breakdown of all fees associated with the card, please see the fee summary.
Q. Are there limits on point of sale transactions?
A. For a full breakdown of all limits associated with the card, please see the fee summary.
Q. What happens when my card expires?
A. See the Fee Section for card validity. When it expires, you will no longer be able to use your Prepaid Card and we will arrange for the balance of funds to be moved to your new Card, after deducting any outstanding transactions and fees (including the replacement fee).
The renewal fee for your replacement card will be charged 21 days before your card is due to expire. Therefore you will need to ensure you have enough monies on your card to cover the renewal fee 21 days prior to the card expiry date. We will not issue a new Prepaid Card if you tell us in writing at least 28 days before the date your Prepaid Card expires that you want a refund instead or if insufficient funds exist on the card account to meet the replacement fee.
Q. What do I need to do if any of my personal details change?
A. You must let us know as soon as possible if you change name, address, phone number or e-mail address. You will be required to provide proof of your new address by sending us a copy of your bank statement or utility bill (which is less than 3 months old).
Q. Is my card covered by the Financial Services Compensation Scheme?
The Prepaid Card is an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card. This means that in the event that Newcastle Building Society becomes insolvent your funds may become valueless and unusable and as a result you may lose your money.
Q. Is my card covered by the Consumer Credit Act?
A. As this is a prepaid card it is not covered by the CCA, section 75, or any limitations as a result of this.
Q. What is a Shortfall?
A. A ‘shortfall ‘ occurs when a transaction is completed when there are insufficient funds on the Prepaid Card for that transaction.
As your card is a Prepaid Card, it does not have an overdraft facility, and SHOULD not enable the card to fall below £0. However, in rare circumstances beyond our control, your card may in fact show a negative balance. If this case arises, we will endeavour to let you know as soon as possible, and we will ask for the funds to be reimbursed to us. A ‘Shortfall’ fee will also be incurred – please see the fee table.
Q. How do I cancel my card?
A. You can cancel your card by e-mailing the Customer Services address which is provided on the ‘Contact’ page or contact customer services on 01753 778761 (calls are charged at your standard network rate).
Unless you have arranged to move any unused funds to another card managed by us, we will arrange for the funds on your cancelled card to be refunded to you (by sending a Cheque, or Faster Payment to your last notified address), once all transactions and fees have been deducted, including the redemption fee. See the Card T&Cs for more information.
CONTACT GLOBAL TRAVEL MASTERCARD PREPAID CARDS
If you don’t find what you’re looking for on our website or FAQs please use the details below to get in touch.
Lost or stolen cards:
For lost or stolen cards call 0800 0835284 if calling from the UK. Or, +44 (0)1159 577420 if calling from outside the UK. (24 hours, 7 days a week).
Activate and retrieve PIN
To activate your card and retrieve your PIN, call 0871 990 0526* (24 hours, 7 days a week).
Retrieve PIN if Card Already Activated
If your card is already activated then call 0871 990 0525* (24 hours, 7 days a week)
*Calls cost 10 pence per minute plus network extras.
PO Box 67528
London EC2P 2HU
The Old Barn,
Oasts Business Village,
If you would prefer, you can call us on the following number and we will be happy to answer your query: 01753 778761. Calls are charged at your standard network rate. Lines are open from 9am to 6pm Monday to Friday. Lines are closed at the weekend. (We are closed all UK Bank Holidays).
Interested in joining our rewarding prepaid card affiliate card programme?
View our complaints policy here:
Travel Cards – Complaints Procedure
Please visit Terms and Fees to review all of the information on our Travel Cards.
GCEN is one of the UK’s leading foreign exchange companies, with over 20 years of Currency Market experience.
Our main office is located on the outskirts of London, with other GCEN offices in Dubai, Spain and Portugal.
Need a card that you can use anywhere (where the MasterCard Acceptance Mark is displayed)? Load GBP before you go…
Traveling to a place where you will need US Dollars? Apply for a card here and you could save money with highly competitive rates….
Apply for a Euro card here and you could save money when you buy your holiday or travel money. Buy your Euros before you travel.
All of our cards give you business rates of exchange rather than tourist rates on the high street & there are plenty more benefits…
MasterCard is a registered trademark of MasterCard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to licence by MasterCard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).