|PREPAID CARD TERMS AND CONDITIONS|
|These terms and conditions apply to your Prepaid Card. You must read them carefully. In these terms and conditions “you” means the named Prepaid Cardholder and the authorised user of the Prepaid Card. “We”, “us” or “our” means Wirecard Card Solutions Ltd (“WDCS”) or Payment Card Technologies (Retail) ltd acting on its behalf. “Website” means our website at http:/www.gcencurrencycards.com.|
|1. Your Prepaid MasterCard® Card
You can use the Prepaid Card at any location that displays the MasterCard Acceptance Mark, including shops, restaurants, online, or on the telephone. You can also use your Prepaid Card overseas. Before using the Prepaid Card you need to make sure there are enough funds loaded on it. You will not be able and should not attempt to use your Prepaid Card after its expiry date.
Your Prepaid Card is not a credit card and can only be connected to your bank account for the purposes of loading the card. You will not earn any interest on any funds loaded on your Prepaid Card.
2. Applying for and activating your Prepaid Card
To apply for our primary Prepaid Card you must be at least 18 years old and a UK resident. We will require evidence of who you are and your address. We may ask you to provide some documentary evidence to prove this and/or we may carry out checks on you electronically.
You must sign the signature strip on the back of the Prepaid Card as soon as it is received. Please refer to our Website www.gcencards.com for all Prepaid Card loading options, or refer to the “Loading your Prepaid Card” section below.
To apply for a secondary Prepaid Card, the primary cardholder must be at least 18 years old and a UK resident. Secondary cardholders must be 13 years old or over, and a UK resident. We may ask for you/them to provide some documentary evidence to prove this or we may carry out checks electronically. All fees associated with a secondary card are the same as those for a primary card.
By using the Prepaid Card you are agreeing to these terms and conditions.
3. Loading your Prepaid Card
Funds can be loaded to your Prepaid Card via the website; www.gcencurrencycards.com
The maximum initial load on your Prepaid Card is €6,250/$7,500/£5,000. Your Prepaid Card cannot be loaded more than twice in any one day. The balance on your Prepaid Card can never exceed €6,250/$7,500/£5,000 at any time. We reserve the right to refuse to accept any particular loading transaction. Upon receipt, your funds will be available for use without delay.
4. Using your Prepaid Card
Detailed instructions on how to use your Prepaid Card are found on the Website. You will need to follow these instructions when using your Prepaid Card.
We will deduct the value of your transactions from the balance on your Prepaid Card. We will also deduct any applicable fees as soon as they become payable by you, see our Fees section below for details of our fees.
The Prepaid Card belongs to us. We may ask you to stop using your Prepaid Card and return it to us or destroy it. We may at anytime suspend, restrict or cancel your Prepaid Card or refuse to issue or replace a Prepaid Card for reasons relating to the following:> We are concerned about the security of your account or Prepaid Cards we have issued to you;
> We suspect your account is being used in an unauthorised or fraudulent manner;
> or we need to do so to comply with the law.If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps. Like other payment cards, we cannot guarantee a retailer will accept your Prepaid Card. We may also refuse to pay a transaction:> if we are concerned about the security of your Prepaid Card or we suspect your Prepaid Card is being used in an unauthorised or fraudulent manner;
> If sufficient funds are not loaded on your Prepaid Card at the time of a transaction to cover the amount of the transaction and any applicable fees;
> if there is an outstanding Shortfall on the Prepaid Card in accordance with condition 12;
> if we have reasonable grounds to believe that you are acting in breach of this agreement;
> if we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or
> because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by contacting us on +44 (0)1753 77 8761.
5. Authorising Transactions
Subject to the features of the particular Prepaid Card, the authorisation of a transaction can include authorising any single transaction, a series or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount
A Prepaid Card transaction will be regarded as authorised by you where you;> authorise the transaction at the point of sale by following the instructions provided by the merchant or retailer to authorise the transaction, which may include:
a) entering your PIN or providing any other security code;
b) signing a sales voucher;
c) providing the Prepaid Card details and/ or providing any other details as requested;
d) waving/swiping the Prepaid Card over a card readeror inserting your prepaid card into a card reading device for the purpose of making a payment
> insert a Prepaid Card and enter your PIN to request a cash withdrawal at an ATM;
> make a request for a cash advance at any bank counter;
Authorisation for a transaction may not be withdrawn (or revoked) by you after the time it is received. However, the following transactions may be withdrawn if you or an additional Prepaid Cardholder gives notice to the supplier (providing a copy of the notice to us):
> any transaction which is agreed to take place on a date later than the date is was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place;
Funds to cover the authorised transactions received by us will be paid over to the merchant acquirer within 3 days following the receipt by us of the instruction to make payment. A transaction (the payment order) will be received as follows:
> for purchases and ATM transactions, at the time we receive the transaction instruction from the merchant acquirer or ATM operator;
6. Cancellation and expiry of your Prepaid Card
> if this agreement or your card expires on a set date and we have not agreed to renew this Agreement;
We may also cancel this agreement or suspend your card or account immediately if we believe your Prepaid Card is deliberately being used by you to commit fraud or for other illegal purposes. If we do this we will tell you as soon as we are permitted to do so.
If your Prepaid Card is cancelled, we will immediately block your Prepaid Card so it cannot be used.
7. Keeping your Prepaid Card secure
> information relating to each Prepaid Card transaction which will enable it to be identified;
8. Lost and stolen Prepaid Card and unauthorised or incorrectly executed payments
a) from the use of the lost or stolen card
9. Our liability
> any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary; or
We are also not liable for:
> business interruption, loss of revenue, goodwill, opportunity or anticipated savings;
We reserve the right to charge you for any reasonable costs that we incur in taking action to stop you using this Prepaid Card and to recover any monies owed as a result of your activities.
10 – Your Rights to Redemption of Funds and Refunding of Transactions on your Prepaid Card
You have the right to redeem the funds on your prepaid card at any time in whole or in part. To do so, please either send us an e-mail using the “contact us” facility on the Website, or contact us by telephone +44(0)1753 778761 requesting redemption and indicating the amount to be redeemed. If you request redemption of all funds on your Prepaid Card, please confirm in writing that you have destroyed your Prepaid Card by cutting it up. When we process your redemption request, we may require you to provide us with documents such as identification so that we may process your request in accordance with legal requirements. We may also charge a redemption fee if one of the following circumstances applies:
1. You are requesting redemption before termination or expiry of this agreement
Please see section 12 for a summary of fees including redemption fees.
> the transactions was not authorised under this agreement;
11. Changes to these Terms
12. Fees and Usage Restrictions
|When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association.
If we decide to increase or impose any new fees, we will tell you by e-mail, text, or post, at least two months before any changes take effect. Authorisation will be requested for all transactions at the time of each transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Card for that transaction (a “Shortfall”), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Prepaid Card was presented, in this circumstance we may seek the Shortfall from the retailer.
You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other Prepaid Cards that you hold with us, to any other payment method which you may designate at that time, or against any funds which you may subsequently load onto your Prepaid Card or on any additional Prepaid Card ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Prepaid Card and any additional Prepaid Cards connected to you. In addition, we reserve the right to charge you an Administration Fee for each transaction that you make using your Prepaid Card that results in a Shortfall or increases the Shortfall amount on your Prepaid Card.13. Your Details
You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid Card, for example, to notify you that we have cancelled your Prepaid Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.
14. Data Protection
15. Disputes with Retailers
If you have any disputes about purchases made using your Prepaid Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Prepaid Card. Remember that once you have used your Prepaid Card to make a purchase we cannot stop that transaction.
If you have an enquiry relating to your Prepaid Card, you can use the “Contact Us” facility on the website. We will deal with your enquiry promptly. If you do not wish to enquire in this way you can alternatively call our customer service telephone line on +44 (0)1753 77 8761. Calls are charged at your standard network rate. Alternatively you can write to us using Card Services, PO Box 67528, London, EC2P 2HU.
The Prepaid Card programme is managed by Payment Card Technologies (Retail) Ltd. If you are unhappy in any way with your Prepaid Card or the way it is managed, tell us by post, e-mail or phone, using the details given within the Contact Page on the Website so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 and e-mail: firstname.lastname@example.org
The Prepaid Card is an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card. This means that in the event that Newcastle Building Society becomes insolvent your funds may become valueless and unusable and as a result you may lose your money.
We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you 2 month’s prior notice of this. If we do this, your rights will not be affected.
20. Transfer to a new Prepaid Card
We may move your unused balance to a new Prepaid Card provided by a Prepaid Card issuer other than Wirecard Card Solutions Ltd (“WDCS”) at any time. Before we do this, we will give you 2 month’s notice of the new Prepaid Card arrangements and the new Prepaid Card terms and conditions. Unless you advise us within the 2 month period that you do not want a new Prepaid Card from the new Prepaid Card issuer, you agree that we can automatically move the unused balance on your Prepaid Card to a new Prepaid Card provided by the new Prepaid Card issuer.
21. Governing Law
This Agreement is concluded in English.All communications with you will be in English. These terms and conditions will be construed in accordance with English law.
22. Fund Protection
As a responsible e-money issuer, Wirecard Card Solutions Ltd (“WDCS”) ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by your Prepaid Card. In the event that Wirecard Card Solutions Ltd (“WDCS”) becomes insolvent funds that you have loaded which have arrived with and been deposited by Newcastle Building Society are protected against the claims made by creditors.
23. Prepaid Card Issuer
Your Prepaid Card is issued by Wirecard Card Solutions Ltd (“WDCS”) whose principal office is Grainger Chambers, 3-5 Hood Street, Newcastle Upon Tyne, Tyne and Wear, NE1 6JQ, which is authorised and regulated by the Financial Conduct Authority (registered number 156058) as a building society and an issuer of e-money. Your Prepaid Card is the property of Wirecard Card Solutions Ltd (“WDCS”) and is not transferable to anyone else.