If your question is not answered here, please Contact Us.

 

 

FAQ (7)

Q. How can I use your service?

A. Simply register with us either online, HERE,  or print off a registration form and post or fax it to us. We will contact you and give you the exchange rate and guide you through your currency exchange purchase and transaction.

Q. How long does it take for my funds to get to my foreign bank account?

A. Once we’ve cleared your funds (allow 7 working days for a cheque, 2/3 for a BACS transfer, a CHAPS transfer is instant), your foreign currency will reach your foreign bank account within 1 to 5 working days.

Q. Will my funds be secure?

A. Your funds will be held in a secure GCEN bank account, backed by our FCA registration (number 504346), which authorises & regulates “GCEN” to carry out payment services under the Payment Services Regulations 2009.

 

Authorisation:

Global Currency Exchange Network is authorised and regulated by the FCA under the Payment Services Regulations 2009. Our registration number is 504346.

Global Currency Exchange Network is a Money Services Business, regulated by HM Revenue & Customs (“HMRC”) under the Anti Money Laundering Regulations 2007. Our number is 12137189.

GCS is authorised & regulated by the FCA & holds Part IV Permissions under the FSMA 2000, Registration number 595875..

 

Q. How do you beat the banks?

A. We work on live exchange rates and monitor many treasury providers with the aim of providing you with the best exchange rate. We work on a high turnover of transactions, rather than a high profit margin – saving you money.

Q. Are the rates guaranteed?

A. Yes. We give actual exchange rates provided at that time, rather than indication rates as provided by other sources such as other internet sites.

Q. How much does it cost to use your services?

A. Nothing! There are no fees to register, no commissions and no telegraphic transfer costs. For transfers to Spain we also guarantee no receiving charges at ANY SPANISH BANK.

Q. How do I get my money to Global Currency Exchange Network?

A. If you need money transferred quickly, you can use a CHAPS or BACS payment method from your bank direct to our bank account. It is possible to pay online, or over the telephone using a credit, or debit, card. In very rare circumstances, we will take a cheque, but you will need to contact us beforehand.