The following contact details are solely for Prepaid Card enquiries:


1. For Global Currency prepaid cards, visit this link for any support questions and contact details:

Support for cards with a Global Currency Exchange Network logo on the front.




2. For First Premier Prepaid MasterCard ® ENQUIRIES ONLY

We can be contacted by Email, Telephone or Mail. Your question may be addressed in our FAQs section so please check there first.



Please email your enquiry with your name, email address and contact telephone number to Please do not include your card number within the email. We will always endeavour to reply to your e-mail within 24 hours (unless at the weekend or bank holiday).


If you would prefer, you can call us on the following number and we will be happy to answer your query: 01753 778647 (Monday to Friday 9:00am – 5:30pm, excluding Public Holidays)

Lost and Stolen

If you have lost your card or had it stolen please call: 01159 577420 (24 hours, 7 days a week).

Activate and retrieve PIN

To activate your card and retrieve your PIN, call 0871 990 0518* (24 hours, 7 days a week)

Retrieve PIN if Card Already Activated

If your card is already activated then call 0871 990 0517* (24 hours, 7 days a week)

*Calls cost 10 pence per minute plus network extras,


Customer Correspondence:

Card Services

PO Box 67528

London EC2P 2HU