We can be contacted by Email, Telephone or Mail. Your question may be addressed in our FAQs section so please check there first.
Please email your enquiry with your name, email address and contact telephone number to firstname.lastname@example.org. Please do not include your card number within the email. We will always endeavour to reply to your e-mail within 24 hours (unless at the weekend or bank holiday).
If you would prefer, you can call us on the following number and we will be happy to answer your query: 01753 778647 (Monday to Friday 9:00am – 5:30pm, excluding Public Holidays)
Lost and Stolen
If you have lost your card or had it stolen please call: 01159 577420 (24 hours, 7 days a week).
Activate and retrieve PIN
To activate your card and retrieve your PIN, call 0871 990 0518* (24 hours, 7 days a week)
Retrieve PIN if Card Already Activated
If your card is already activated then call 0871 990 0517* (24 hours, 7 days a week)
*Calls cost 10 pence per minute plus network extras,
PO Box 67528
London EC2P 2HU