The following contact details are solely for Prepaid Card enquiries:

 

1. For Global Currency prepaid cards, visit this link for any support questions and contact details:

Support for cards with a Global Currency Exchange Network logo on the front.

 

 

 

2. For First Premier Prepaid MasterCard ® ENQUIRIES ONLY

We can be contacted by Email, Telephone or Mail. Your question may be addressed in our FAQs section so please check there first.

 

E-mail:

Please email your enquiry with your name, email address and contact telephone number to pct.enquiries@banctec.com. Please do not include your card number within the email. We will always endeavour to reply to your e-mail within 24 hours (unless at the weekend or bank holiday).

Telephone:

If you would prefer, you can call us on the following number and we will be happy to answer your query: 01753 778647 (Monday to Friday 9:00am – 5:30pm, excluding Public Holidays)

Lost and Stolen

If you have lost your card or had it stolen please call: 01159 577420 (24 hours, 7 days a week).

Activate and retrieve PIN

To activate your card and retrieve your PIN, call 0871 990 0518* (24 hours, 7 days a week)

Retrieve PIN if Card Already Activated

If your card is already activated then call 0871 990 0517* (24 hours, 7 days a week)

*Calls cost 10 pence per minute plus network extras,

 

Customer Correspondence:

Card Services

PO Box 67528

London EC2P 2HU